Returns & Exchanges

At Velotric, we want you to ride with confidence, which is why we offer a 14-day return period for all e-bikes and accessories in their original condition. Whether you need a different model or a full refund, our team is committed to ensuring your total satisfaction with every purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our support team or visit our online returns portal with your order number and email address to start the process.

• 2.
  Prepare the Equipment

  Carefully repackage your e-bike or gear in its original shipping box, ensuring all components, chargers, and manuals are included.

• 3.
  Ship It Back

  Attach the provided prepaid shipping label to your package and drop it off at the designated carrier location for secure transport.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition at our warehouse, we will issue your refund or ship out your exchange within 5-7 business days.